Privacy Policy

In this privacy statement, references to “we”, “us”, “our”, “the Company” are references to “ 021 Solar”. We use the information from our customers and visitors to improve our services. We respect your privacy, and we take it very seriously. For more information on our privacy policy, please see below. All our data is stored via our secure online database.

What Information Do We Collect and How Do We Use This Information?

Information is only collected when you contact us via our Contact Form, email, text, telephone and 3rd party companies where you have requested work. The type of information we may collect is as follows:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment and transaction data
  • Details about your property and devices you might have, i.e solar, security systems, etc
  • Emails and letters between each other

We may collect feedback from you regarding our services from our feedback forms or by using third-party review collectors such as Google reviews, Trustpilot and other companies. If you do not wish to have your comments posted on our website, please indicate your desire not to be included.

We may also record all our phone conversations to help improve our services. By providing feedback, it helps us to develop and improve our services to clients.

We collect data from you and store it in our online secure database. We collect data when you ask for the following:

  • Quotation for work
  • Surveying properties
  • Work to be completed
  • For contractors to work on our and your part

How Long Will We Keep Your Data?

How we keep your data is broken down into the following categories.

Quotation of works which hasn’t been accepted: If you have asked us to quote for work to be completed, we will collect any data required to produce your quotation. We will keep your quotation for a period of 5 years; if the requested works haven’t been accepted within 5 years, your quotation will be deleted.

Quotation of works that have been accepted: Any work that has been accepted will be kept unless requested by the customer to be deleted. Keeping a history of completed work will assist the customer and us in obtaining and viewing any records which will assist with future work that could be completed at the customer’s request.

Completed work that didn’t require a quotation to be submitted: We will keep the history of any work completed unless requested by the customer to be deleted. Examples of work types are servicing, repairs and other requests.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, remember user preferences and help us improve our services. For more detailed information about the cookies we use, their purpose, duration and how you can manage your cookie preferences, please refer to our separate Cookie Policy page.

Certain information about the user, such as IP addresses, navigation throughout our site, the software used, time spent and other similar information, may be stored on our servers in small data pieces known as “cookies”, which may also be written to a user’s computer system. These cookies do not generally identify individual users directly.

The information collected through cookies may be used internally for website traffic analysis, website performance monitoring and improving the user experience. We may also record information such as your IP address, browser type, operating system and device information. This information helps us understand how visitors use our website, the geographical distribution of our visitors and the technology used to access our website.

Where required by applicable law, non-essential cookies will only be placed on your device after you have provided your consent through our cookie consent banner. You may withdraw or modify your consent at any time.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website usage by means of cookies stored on users’ devices. The information generated relating to our website is used to create reports about website activity and visitor behaviour. Google’s Privacy Policy can be viewed at https://policies.google.com/privacy.

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies; however, doing so may affect the functionality and performance of certain areas of our website.

To learn more about the specific cookies used on this website, including their categories, purposes and retention periods, please see our Cookie Policy.

Security of Information

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We do not share the information we collect with any other organisations. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all your details secure, but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when enquiring.

Google Analytics

When someone visits any of our Sites, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Consent

Any permission, consents or preferences you give us.

Summary

Our Privacy Policy outlines how we treat your personal information and forms part of the Terms and Conditions of this Site. This Privacy Policy applies to 021 Solar and not to the collection and use of personal information by any third party via any website to which there are links on this Site. We are not responsible for the privacy policies of other websites, and encourage you to be aware when you leave our Site, and to read all applicable terms, conditions and privacy policies when using other websites.

Further Details

For any further details about our privacy policy, please email us at solar@021.ie. Please note we reserve the right to change this Privacy Policy, with any changes being posted on this page.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to solar@021.ie or by post to Customer Services, 021 Solar, Unit C4 Brookhouse, Donnybrook Commercial Centre, Douglas, Cork, Ireland T12 K2H0